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Q&A

Before contacting us, please take a moment to read through these frequently asked questions. You might find the answers to your concerns here.However, if you still have any doubts or need further assistance, please feel free to contact us at any time.

                                                    We are always here to help!

Frequently Asked Questions (FAQ)

1. What materials are YHSsmoke products made from?

Our products are primarily made from high-quality silicone and glass, ensuring durability and safety for all users.

2. Are YHSsmoke water pipes dishwasher safe?

Yes, most of our silicone and glass water pipes are dishwasher safe. However, we recommend checking the specific care instructions for each product.

3. How can I clean my YHSsmoke water pipe?

To clean your water pipe, disassemble all parts and soak them in a solution of warm water and isopropyl alcohol. Rinse thoroughly and allow to dry before reassembling. We recommend checking the instructions for each product.

4. Do you offer a warranty on your products?

Yes, we offer a limited warranty on all our products. The warranty covers manufacturing defects but does not cover wear and tear or damage caused by misuse.

5. Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy. Products must be returned in their original condition and packaging. Please refer to our return policy for more details.

6. What is the best way to contact customer service?

You can reach our customer service team via email at info@e-dabpuff.com or through our website’s contact form.

7. How long does shipping take?

Shipping times vary based on location. Typically, orders within the US take 3-7 business days, while international orders may take 7-14 business days.

8. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and times will vary depending on the destination.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.

10. Are there any care instructions for silicone products?

Yes, avoid exposing silicone products to direct flames and extremely high temperatures. Regular cleaning with warm soapy water or isopropyl alcohol is recommended.

11. Can I customize my order?

We do offer customization options for bulk orders. Please contact our sales team for more information on custom orders.

12. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

13. How do I know if a product is in stock?

Product availability is updated in real-time on our website. If a product is out of stock, it will be indicated on the product page.

14. Do you offer any discounts or promotions?

Yes, we offer various promotions throughout the year. Sign up for our newsletter to stay updated on the latest deals and offers.

15. Are YHSsmoke products safe to use?

Yes, all our products are designed and tested to meet safety standards. We use high-quality materials that are safe for use.

16. How can I become a reseller of YHSsmoke products?

To become a reseller, please fill out the reseller application form on our website. Our team will review your application and get back to you with the next steps. You can also contact our sales team directly to discuss cooperation.

17. What should I do if I receive a damaged product?

If you receive a damaged product, please contact our customer service team immediately with your order number and photos of the damaged item. We will arrange for a replacement or refund.

18. Can I change or cancel my order after it has been placed?

Orders can be changed or canceled within 24 hours of placement. Please contact customer service as soon as possible to make any changes.

19. Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping services. However, all products are packaged securely to ensure safe delivery.

20. Where can I find user manuals or instructions for my product?

User manuals and instructions can be found in the packaging box . You can also contact customer service for additional assistance.

21. Can I become an affiliate for your products?

Yes, we offer an affiliate program. Please visit our affiliate page for more details on how to join and start earning commissions.

22. Do you offer wholesale opportunities?

Yes, we welcome wholesale inquiries. Please contact our sales team to discuss wholesale pricing and terms.

23. Can I visit your factory?

Absolutely! We warmly welcome visitors to our factory. Please schedule an appointment with our customer service team.

24. Do you provide product samples?

Yes, we can provide samples for most of our products. Please contact us with your specific requirements.

25. Can I become an affiliate for your products?

Yes, we offer an affiliate program. Please visit our affiliate page for more details on how to join and start earning commissions.

26. Do you offer wholesale opportunities?

Yes, we welcome wholesale inquiries. Please contact our sales team to discuss wholesale pricing and terms.

27. Can I visit your factory?

Absolutely! We warmly welcome visitors to our factory. Please schedule an appointment with our customer service team.

28. Do you provide product samples?

Yes, we can provide samples for most of our products. Please contact us with your specific requirements.

29. Do you have a physical store?

Currently, we operate online only. However, you can visit our factory for a more hands-on experience with our products.

30. Are your products eco-friendly?

We strive to use environmentally friendly materials and practices in our production process.

31. Can I get a discount on bulk orders?

Yes, we offer discounts on bulk orders. Please contact our sales team for more information.

32. How do I join your mailing list?

You can join our mailing list by signing up on our website. You will receive updates on new products, promotions, and more.

33. How do I become a distributor for your products?

We welcome distribution inquiries. Please contact our business development team to discuss partnership opportunities.

34. How do I contact customer service?

You can contact our customer service team via email, phone, or live chat on our website. Our contact information is available on the contact us page.